Terms of Sales
ACCEPTANCE AND MODIFICATION OF THE TERMS OF SALES
Your access and use of any website, mobile site, Facebook site, Twitter page, Instagram platform or other social media channel owned and/or operated by Mana Okana, Inc. (Okana, Mana Okana, Drink Okana , 'we', 'us' or 'our'), which includes Mana Okana ’s affiliated companies, now or in the future (collectively and individually, the'Site') are governed by these terms and conditions (the 'Terms of Sales'). By accessing, browsing and/or using our Site you acknowledge that you have read, understood and accepted, without reservation, these Terms of Sales, as modified from time to time by us. If you do not agree to these Terms of Sales, do not use the Site.
We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Sales at any time. If we decide to modify our Terms of Sales, we will post a new version on the Site. It is your responsibility to review these Terms of Sales periodically, and if at any time you find these Terms of Sales unacceptable, you should leave the Site and cease all use of the Site. Your continued use of the Site signifies that you agree to be bound by these Terms of Sales as they are amended.
SHIPPING
REFUND POLICY
For more information on our Refund Policy, please consult our related document by clicking here.
SHIPPING POLICY
If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at [email protected]. If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order.
SHIPPING: U.S. CUSTOMERS:
U.S. orders are shipped from the U.S. through either USPS, FEDEX, UPS or DHL, and the estimated delivery time is 5 working days from the date the order is processed.
We are not responsible for lost or stolen packages. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.
SHIPPING: NON U.S. CUSTOMERS:
Okana currently ship orders only in United States of America.
SHIPPING ADDRESS:
The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.
Okana is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.
If you have unintentionally entered incorrect shipping information, please immediately contact Customer Support at hello@drinkokana .com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.
If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.
If your package ships out with an incorrect address on it, but the package eventually is returned to our warehouse by the shipping provider, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus the shipping fee.
Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.
Support e-mails will not be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.
MISSING PACKAGES
Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.
We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.
It is the customer's responsibility to read the shipping options before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.
CUSTOMS
Okana is not responsible for paying fees or rates charged by customs. It is the customer's responsibility to pay customs fees and rates.
If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
Okana is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition.
In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery. Okana is not responsible for orders that are held up at customs, damaged by customs, or refused entrance by customs due to this process.
ORDERING AND RESELLING
PROCESSING TIME
Orders are processed within 1–3 business days of receipt from our warehouse, and orders will ship out once processed. Therefore, delivery-time quotes begin when the package leaves the warehouse after the 1–3 business days of processing are completed.
During sales and promotional periods, orders may take an additional 1–3 days to process.
Orders placed after 14 p.m. PST Monday through Thursday will begin processing the following day.
Orders placed after 10 p.m. PST Friday and on the weekend will begin processing starting on the following Monday, unless Monday is a major holiday, at which point orders will begin processing on Tuesday.
BACKORDERS
We do our best to maintain our 'in stock' status on all items. In the event that an item goes on backorder after you have placed your order, and your entire order cannot be fulfilled, we will contact you via e-mail. You will be given the option to 1) receive a refund for the backordered item, 2) substitute another item for the backordered item, or 3) place the entire order on hold until the backordered product comes back into stock. If you do not reply to our e-mail, your entire order will remain on backorder hold status until the out-of-stock item comes back into stock, at which point your order will ship out in its entirety.
RECURRING SUBSCRIPTIONS
When starting a Okana Membership, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is a) cancelled or b) paused. Your subscription may be cancelled at any time via our website or via email communication with our customer support team. If cancelling via email, please allow up to 72 hours for cancellation. You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration. If you are unhappy with your purchase for any reason, please contact us at hello@drinkokana .com. We are happy to help find a solution that works for you!
BUYING POLICY
The products on this site are for individual use ONLY, and may not be resold or redistributed. Okana reserves the right to refuse service to anyone, at any time and for any reason, without notice.
RESELLING
Products that are purchased from this website, with or without a discount code, shall not be resold without first asking Okana for permission. If you want to resell one or more of Okana products, then please contact us by e-mail at [email protected].
PRODUCT
CHANGE OF INFORMATION, AVAILABILITY OF PRODUCTS / SERVICES
The products displayed on the Site may be available on our Site for purchase, and may also be available in select third party retail locations. The products and prices displayed on the Site are subject to change at any time with or without notice. The prices or items in any particular third party store may be different from those appearing on the Site, and the in-store information and availability controls over any conflicting information at the Site. Your placement of an order through the Site constitutes your offer to purchase the items selected by you. Okana may accept or reject your offer, and your offer is not accepted by Okana until Okana ships your order.
Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Okana makes no guarantee that information on the Site is error-free, complete or current. Okana reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, even after an order may be placed or confirmed. In the event a product ordered is no longer available, not available at the advertised price, or if the price has increased, Okana may decline your offer or Okana may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information.
In connection with placing an order, you may be asked by Okana or the applicable third party to supply certain information, including, but not limited to, credit card or other payment information. You agree to provide Okana or such third party with information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you enter in connection with your purchase of any product or service. You are responsible for all charges incurred by users of your account, credit card or other payment mechanism, as well as for paying any applicable taxes.
CONTACT INFORMATION
Mana Okana, Inc.
- Email : hello [at] drinkokana [dot] com
- Postal address : 2093 Philadelphia Pike #2777, Claymont, DE 19703
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LAST MODIFIED: August, 19th, 2021